About

Dave Bucklin

Hi! I’m Dave, IT Business Analyst and technical writer. I work with business and engineering teams to define digital experiences, what users can do, and how it will work. I create documentation that supports cross-functional alignment and helps you remember what we talked about before the weekend.

I’ve got a background in software development and IT business analysis. I love creating written requirements and diagrams, such as UML. I’ve also created user guides and reference materials for my clients. I believe good-enough beats perfection every day of the week. I’ll work with you to find out what you need, I’ll build it, and then I’ll show you how to maintain it. This includes creating user stories and other reference documentation. Elicitation can include the use of wireframes, process flows, and high-level data structures. I then work with designers and developers to guide the development of those features.

Previously, I worked within digital agencies to understand their clients’ goals and designed engagements that included discovery, design, and development services. I talked to each client to understand their unique capabilities, challenges, and objectives. I then worked closely with designers and developers to create a custom approach for each client and developed estimates of time and cost. I led discovery workshops with clients to identify audiences, define interactions, and develop initial product roadmaps. Based on the definition developed in these collaborative sessions, I created user stories and user acceptance criteria for the delivery team.

You can also check out my LinkedIn profile.

Selected books from my bookshelf.